Goettl Air Conditioning is a company that has been doing business since 1939 and in order to have been around for that long of a period of time, it is clear the company is doing something right and making customers happy. Companies that last that long in today’s economy without conducing business in a proper and professional manner. That is something that Ken Goodrich preaches each and every day to his employees. He makes sure that sticks with them when they go on a job and they know they are representing a long legacy. They would never want to do anything to tarnish that reputation they have worked so long and so hard to obtain.
As stated, it starts at the top with Ken Goodrich. He knows all about customer service and he knows the key to good customer service is being upfront and honest with your customers. You have to give it to them straight and never misled them or lie to them. They must let them know what they are getting involved in, what to expect, and how to move forward going further with their air conditioning issues. They give them a fair and honest assessment of what the charges are going to be, so the customer is not surprised when the bill arrives.
They stress routine air conditioning maintenance and checkups. This is not just a ploy on their part to get money. It is to make sure that there are no issues going forward or so that the customer is prepared for whatever is around the corner. Since they are located in Arizona, which is one of the hottest areas, this is especially vital. It can be very dangerous for a person to be in that heat without any air for an extended period of time without any air. That is unhealthy. They do not want that to happen.
The reviews on their Facebook page are incredibly positive and they have left a lot of people very happy and very satisfied. Social media is a tool that many people use and they use it to their advantage as they want people to express their opinions. They know they are not perfect and if they have made a mistake, they are willing to correct it, fix it, and make it better sooner rather than later. They truly listen to their customers and care about what they have to say.
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